Case Summary:
This case study examines how companies are taking a page from social networking sites to make the performance evaluation process more fun and useful. Accenture, for example, has developed a Facebook-style program called Performance Multiplier in which employees post status updates, photos, and two or three weekly goals that can be viewed by fellow staffers. Such initiatives upend the dreaded rite of annual reviews by making performance feedback a much more real-time and ongoing process.
Questions:
1. Based on the information given, discuss how well Performance Multiplier and Rypple meet the criteria for effective performance management: fit with strategy, validity, reliability, acceptability, and specific feedback.
2. How suitable would these tools be for fulfilling the strategic, administrative, and developmental purposes of performance management?
3. Think of a job you currently hold, used to have, or would like to have. Imagine that this employer introduced Performance Multiplier and Rypple to your workplace. Describe one area of your performance you would like to seek feedback about, and identify which people you would like to provide that feedback. What concerns, if any, would you have about using this system to seek feedback about your performance?
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